# Privacy Policy

_Last updated: 23 April 2026_

## Who we are

Llŷn is a New Zealand business selling natural stone basins to customers in New Zealand, Australia, and internationally. Our website is llyn.co.nz.

If you have questions about this policy or your personal information, email us at **info@llyn.co.nz**.

## What we collect

When you use our website or place an order, we may collect:

– **Name, email, phone number, delivery address, and billing address** — so we can fulfil your order and contact you about it.
– **Payment details** — processed securely through Stripe. We do not see or store your card details.
– **Account login details** — if you choose to create an account.
– **Website usage data** — pages visited, time spent, clicks, device and browser type. Collected through cookies and analytics tools.
– **Anything you send us directly** — for example, an email enquiry or a bespoke request.

## Why we collect it

– To process and deliver your order.
– To respond to enquiries.
– To improve the website.
– To meet our legal obligations — tax, consumer law, and similar.
– To send marketing emails, but only if you’ve opted in. You can unsubscribe at any time.

## Who we share it with

We share personal information only with the third parties who help us run the business:

– **Stripe** — to process payments.
– **Shipping couriers** — to deliver your order.
– **Email, hosting, and analytics providers** — to keep the site and our communication running.

We do not sell your personal information. Ever.

We may disclose information if required by law, or if needed to protect our rights or the safety of others.

## How we store and protect it

Your information is stored on secure servers with restricted access. Payment information is encrypted and handled by Stripe — we do not store card details ourselves.

No online system is completely secure. We take reasonable steps to protect your data, but we can’t guarantee it’s immune to every possible risk.

## Cookies

We use cookies to make the website work, remember your preferences, and measure how the site is used. You can control cookies through your browser settings, though some parts of the site may not work properly if you block them.

## Your rights

Under New Zealand’s Privacy Act 2020, you have the right to:

– Ask what personal information we hold about you.
– Ask us to correct information that’s wrong.
– Ask us to delete your information, subject to our legal obligations (we need to keep some order records for tax purposes).

To exercise any of these rights, email **info@llyn.co.nz**. We’ll respond within 20 working days.

If you’re not satisfied with how we’ve handled your information, you can contact the Office of the Privacy Commissioner at **privacy.org.nz**.

## International customers

If you’re ordering from Australia or elsewhere, your information may be stored or processed in New Zealand or in the country where our service providers operate. By using our site, you agree to that.

## Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. For significant changes, we’ll let you know by email or a notice on the site.

## Contact

**info@llyn.co.nz**
Llŷn, New Zealand.